How do I choose the right size?
Review the size information on the product page before ordering. If you need help, contact us before purchasing.
Can I exchange a size or colour?
Yes, you can request an eligible size or colour exchange within 7 calendar days of delivery. Approved standard exchange shipping is covered by Frovya, subject to stock availability and the Return & Refund Policy. Contact us before sending anything back.
Can I get store credit instead?
For an eligible approved return, you may choose store credit with a 10% bonus over the eligible refund amount—for example, ₹1,100 store credit instead of a ₹1,000 refund. This is optional and does not replace any remedy required by law.
Can I return an item if I change my mind?
Submit your request within 7 calendar days of delivery. Change-of-mind requests are reviewed individually and are not automatically guaranteed. Any applicable return-shipping charge will be disclosed before confirmation and applied only where legally permitted.
What if my item is damaged, defective or incorrect?
Contact us within 48 hours of delivery with your order number and details. We may request photos or a short video. We will review the issue and provide an appropriate remedy, including a refund where required by applicable law.
Can I cancel an order?
You may request cancellation before dispatch. Contact us as soon as possible; cancellation may no longer be possible after dispatch.
How long does delivery take?
Estimated delivery is 5–7 working days. Actual delivery may vary by destination and courier.
Is shipping free?
Free shipping is available on orders above ₹999. Applicable charges for other orders are shown at checkout.
How can I contact Frovya?
Email tusharkadwasra@gmail.com or WhatsApp +91 9257139487. We aim to respond within 48 hours.