Last updated: October 25, 2026
Our exchange-first approach
If the size or colour is not right, we encourage you to choose an exchange first. You can request an eligible size or colour exchange within 7 calendar days of delivery. Exchanges depend on stock availability and approval. Contact us before sending any item back.
Free size or colour exchange
For an approved size or colour exchange, Frovya will cover the standard exchange shipping cost. The item must generally be unworn, unwashed and unused, with original tags and packaging intact. If your preferred size or colour is unavailable, contact us to discuss the available options.
Store credit with a 10% bonus
Where an order is eligible for a return, you may choose store credit instead of a monetary refund if this option is available for your case. The store-credit offer is 10% higher than the eligible refund amount—for example, ₹1,100 in store credit for an eligible ₹1,000 refund. Store credit is optional, issued only after the return is approved, and may be used on a future Frovya purchase. It does not replace a refund or other remedy where applicable law requires one.
Refund requests
Submit a return request within 7 calendar days of delivery and contact us before sending the item back. Return requests for reasons other than a damaged, defective or incorrect item are reviewed individually; a refund or return is not automatically guaranteed for every change-of-mind request. If a monetary refund is approved, we will confirm the refund method and expected processing timeline.
For eligible change-of-mind returns, any return-shipping charge or deduction will be disclosed before the return is confirmed and will only be applied where permitted by applicable law. We will not apply a shipping charge or deduction that is prohibited by law.
Damaged, defective or incorrect items
If your order arrives damaged, defective, incorrect or materially different from its advertised description, contact us within 48 hours of delivery at tusharkadwasra@gmail.com or WhatsApp +91 9257139487. Include your order number and a description of the issue. We may request clear photos or a short video to review the claim.
We will review the issue and offer an appropriate remedy, which may include replacement, exchange or refund as required by applicable law and the circumstances. Frovya will cover applicable return or replacement shipping for confirmed damaged, defective or incorrect items. Nothing in this policy limits consumer rights under applicable law.
Order cancellations
You may request cancellation before dispatch by contacting us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.
How to request an exchange or return
Contact us with your order number, the item and size/colour, and whether you prefer an exchange, store credit or a refund. Do not send an item back until we confirm the next steps.
Contact
Email tusharkadwasra@gmail.com or WhatsApp +91 9257139487. We aim to respond within 48 hours.