Frovya Return, Exchange and Refund Policy

At Frovya, we want you to have a positive shopping experience. Please read our return, exchange and refund terms carefully.

1. Return and Exchange Requests

Customers may contact us within 7 days of delivery to request a return or exchange. All requests are subject to review and approval under this policy and applicable consumer protection laws.

For standard returns or exchanges, items should generally be unused, unworn, unwashed and returned with their original tags and packaging.

Change-of-mind returns, including requests due to a change in preference, may be reviewed individually and are not automatically guaranteed.

2. Size or Colour Exchange

Customers may request an exchange for another available size or colour by contacting our support team within 7 days of delivery.

Exchanges are subject to stock availability and approval. For an approved standard exchange, Frovya will cover the standard exchange shipping cost. If the requested item is unavailable, we will discuss the available options with the customer.

3. Damaged, Defective, Incorrect or Misdescribed Products

Please contact us within 48 hours of delivery if you receive an item that is damaged, defective, incorrect or materially different from its description.

Please provide your order number and a description of the issue. Photos or videos may be requested where reasonably necessary to assess the complaint.

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law. This may include a replacement, exchange or refund, as applicable. Frovya will cover applicable return or replacement shipping costs for confirmed damaged, defective or incorrect items.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

4. Refunds

If a refund is approved or required under applicable law, it will be processed through the original payment method where possible, or through another lawful method agreed with the customer.

The processing time may depend on the payment provider and the customer's bank. We will communicate the applicable process after the refund is approved.

Any return-shipping charge or deduction for a standard return will apply only where permitted by applicable law and disclosed to the customer before the return is confirmed. No term in this policy overrides a refund or remedy required by law.

5. Optional Store Credit

Where available and accepted by the customer, Frovya may offer optional store credit worth 10% more than the eligible refund amount.

For example, an eligible refund of ₹1,000 may be offered as ₹1,100 in store credit. This is an optional alternative, not a mandatory replacement for a refund or other remedy required by law.

6. Order Cancellation

Cancellation requests may be made before an order is dispatched. Once dispatched, cancellation may no longer be possible, and the customer should contact our support team to discuss any available options under this policy and applicable law.

7. How to Request Support

Email: tusharkadwasra@gmail.com
WhatsApp: +91 9257139487

Please include your order number and the details of your request. We aim to respond within 48 hours.

Frovya reserves the right to review each request fairly and in accordance with applicable law.