Frovya Terms of Service

Welcome to Frovya. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our store.

1. General Conditions

Frovya operates an online store offering clothing, fashion products and accessories. We reserve the right to update website content, product listings and these terms as permitted by applicable law.

You must use this website lawfully and must not misuse the website, interfere with its operation or provide misleading information.

2. Product Information

We make reasonable efforts to display product descriptions, images, prices, sizes and colours accurately. Actual colours may vary slightly depending on your screen and device.

Please review the available product details, size information and order information before placing an order. If you notice an error in a product listing, please contact us.

3. Prices and Orders

Prices and applicable charges will be displayed on the website or at checkout. An order is subject to acceptance and availability.

If a material pricing or listing error occurs, we will take appropriate steps in accordance with applicable law and communicate with the customer where necessary. We will not use this clause to remove any rights the customer has under applicable law.

4. Shipping and Delivery

Our estimated delivery time is 5–7 working days, subject to serviceability, courier operations and other circumstances beyond our reasonable control.

Free shipping is available on orders above ₹999. Any applicable shipping charges will be shown at checkout.

Delivery estimates are not guaranteed dates. Please refer to our Shipping Policy for further details.

5. Returns, Exchanges and Refunds

Return or exchange requests may generally be submitted within 7 days of delivery, subject to review, the applicable Return and Refund Policy, and consumer rights under applicable law.

Damaged, defective, incorrect or materially misdescribed items should be reported within 48 hours of delivery. Cancellation requests may be made before dispatch.

Optional store credit may be offered where available and accepted by the customer. It does not replace a refund or remedy required by law.

Please review our Return and Refund Policy for the full procedure.

6. Accuracy of Information

You agree to provide accurate and complete information when placing an order and to keep your contact details correct so that we can process and deliver your order.

7. Third-Party Services

Our store may use third-party services, including payment providers, delivery partners and website technology providers. Your use of such services may also be subject to their respective terms and privacy practices.

8. Limitation of Liability

Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, Frovya is not responsible for interruptions caused by events beyond our reasonable control, including courier disruptions, network failures or third-party service outages.

9. Privacy

Personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how information may be collected, used and shared.

10. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on our website with the revised effective date where appropriate.

11. Contact

For questions about these terms, orders or store policies, contact:

Email: tusharkadwasra@gmail.com
WhatsApp: +91 9257139487

These terms are governed by applicable laws of India, without limiting any mandatory consumer rights or remedies available under those laws.